Help Center

Find answers to common questions about using BaanMe.

Searching for Properties

Use our search to filter by location, price, property type, and more. Save your favorite listings to compare later.

Contacting an Agent

Click the contact button on any listing to reach the agent directly through BaanMe. All communication stays on-platform — soon through our own in-house chat — so no message is ever lost and we can mediate if anything is disputed.

Account & Settings

Manage your profile, alerts, and notification preferences from your account settings.

Reporting Fraud

If you encounter a suspicious listing or user, use the report button or email us at [email protected]. We take fraud seriously and act quickly.

Visa & Immigration

Explore our visa guides and use our built-in form generator to simplify your visa extension paperwork.

Still need help?

Our support team is here to help with anything else.

[email protected]

Why BaanMe?

ID-Verified Agents

Every BaanMe agent is verified against a Thai government ID before they can publish a single listing — so you always know exactly who you are dealing with, and bad actors get permanently banned.

Secure In-App Chat (Coming Soon)

All conversations between you, the agent and the landlord stay inside BaanMe — soon through our own in-house chat, so no message gets lost in LINE, WhatsApp or email and we can step in if anything is disputed.

Deposit Protection (Coming Soon)

Soon, BaanMe will hold your security deposit in escrow and review every claim ourselves — so unfair deductions and disappearing landlords become a thing of the past.

Multi-Lingual & Fair Contracts

Every rental contract is translated into English, Chinese, Russian and Korean before you sign — so nothing important is hidden behind a language you don't read.

Our Impact Counter

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Rainforest Saved in Pai, Thailand.

We care about your, our, and everyone's environment. Which is why we have committed ourselves to re-foresting the rainforest in Pai, Thailand, with the help of Conserve Natural Forests, a local NGO committed to forest restoration in and around Pai.

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